Refund Policy

Pretty Genius wants every customer to be happy with their order.

If an item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@prettygeniusshop.com with the order number, a description of the issue, and photos when applicable.

Eligible damaged, defective, or incorrect orders may receive a replacement or refund after review.

Because of the nature of our educational products, we do not accept general returns or exchanges unless the product arrives damaged, defective, or incorrect.

Approved refunds will be issued to the original payment method. Processing times may vary depending on the customer’s payment provider.

If the issue resulted from an error on our part, Pretty Genius will cover any required return shipping.