Refund Policy



Thank you for shopping with Pretty Genius! We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, please review our refund policy below.

1. Refund Eligibility

We offer refunds for products that meet the following conditions:

  • Defective or Damaged Products: If your product arrives damaged or defective, please contact us within 7 days of receiving the item for a refund or replacement.
  • Incorrect Orders: If you receive the wrong item(s), please contact us within 7 days, and we will resolve the issue with a refund or replacement.

2. Non-Refundable Items

Due to the nature of our products, we do not offer refunds or exchanges on:

  • Customized or personalized items (e.g., custom print-on-demand products).
  • Digital products (e.g., downloadable flashcards or coloring book files).

3. Requesting a Refund

To request a refund, please follow these steps:

  1. Contact our customer service team at [Insert your customer service email] within 7 days of receiving your order.
  2. Provide your order number, a description of the issue, and any relevant photos (for damaged or defective items).
  3. We will review your request and issue instructions on how to return the product (if applicable).

4. Return Process

If your item is eligible for a refund, we will provide a return address (if necessary). Please return the item in its original condition, including any packaging, tags, and documentation.

5. Refund Processing

Once we receive and inspect the returned item (if applicable), we will process your refund. Refunds will be issued to the original payment method. Please note that it may take 5-10 business days for the refund to appear in your account, depending on your payment provider.

6. Shipping Costs

Refunds will not include the cost of shipping. The customer is responsible for return shipping fees unless the return is due to a defective or incorrect product. In the case of a defect or error on our part, we will cover the cost of return shipping.

7. Late or Missing Refunds

If you have not received your refund after the specified time, please first check with your payment provider. If you still have not received your refund, contact us at [Insert your customer service email], and we will assist you in resolving the issue.

8. Changes to This Policy

We may update or modify our refund policy from time to time. Any changes will be posted on this page with the updated date. Please review this policy regularly to stay informed about your rights.

9. Contact Us

If you have any questions about our refund policy or need assistance, please contact us at:

Pretty Genius
Email: [Insert your customer service email]
Website: [Insert your website URL]