Shipping Policy

Thank you for shopping at Pretty Genius! We strive to provide you with the best shopping experience, which includes fast and reliable shipping. Please review our shipping policy below for information regarding processing times, shipping rates, and delivery expectations.

1. Order Processing

All orders are processed within 2-3 business days (excluding weekends and holidays) from the time your payment is confirmed. Custom products, including print-on-demand items, may require additional processing time.

Please note that processing times may vary during peak periods, such as holidays or special promotions.

2. Shipping Rates & Delivery

We offer shipping to [insert locations you ship to, e.g., the U.S., Canada, Europe, etc.]. Shipping costs are calculated at checkout based on the destination, the size of the order, and the shipping method selected.

Domestic Shipping:

  • Standard Shipping: [Insert estimated delivery time, e.g., 5-7 business days]
  • Expedited Shipping: [Insert estimated delivery time, e.g., 2-3 business days]
  • Free Shipping: [Insert conditions for free shipping, e.g., on orders over $X]

International Shipping:

  • [Insert estimated delivery time for international orders, e.g., 7-15 business days]

3. Shipping Partners

We use trusted shipping carriers, including [Insert carriers you use, e.g., USPS, FedEx, UPS, DHL], to ensure that your orders are delivered promptly and securely. You will receive a tracking number once your order has shipped.

4. Order Tracking

Once your order has shipped, we will send you a confirmation email with your tracking number. You can use this tracking number to monitor the status of your shipment via the carrier's website.

5. Shipping Delays

While we strive to meet our delivery estimates, please be aware that shipping times can vary due to factors beyond our control, such as carrier delays, weather conditions, and customs processing for international orders.

If you experience a delay in your shipment, please check the tracking information first. If the issue persists, feel free to contact our customer service team at [Insert your customer service email] for assistance.

6. International Shipping & Duties

For international orders, please be aware that customs duties, taxes, and import fees may apply depending on the destination country. These charges are the responsibility of the customer and are not included in the shipping costs at checkout. We recommend checking with your local customs office for more information.

7. Missing or Damaged Items

If your order is missing or arrives damaged, please contact us within 7 days of receiving your shipment. We will assist you in resolving the issue, including issuing replacements or refunds when necessary.

8. Address Accuracy

Please ensure that the shipping address you provide is accurate and complete. We are not responsible for delays or undelivered packages due to incorrect or incomplete addresses. If you notice an error in your shipping address, please contact us immediately at [Insert your customer service email].

9. Shipping Restrictions

We are currently unable to ship to [List any locations you do not ship to, if applicable].

10. Contact Us

If you have any questions or need assistance regarding shipping, please reach out to our customer service team: